Guest Handbook +
Terms of Participation
Before You Create, Move + Play
Wicked Rae’s is designed to be a place where you can move freely, get messy, try something new, and create without worrying about getting it “right.”
Before you join us, there are a few things we want you to know.
This page is your Guest Handbook and Participation Guide, a resource to help you prepare for your experience and understand what to expect when you arrive.
It includes information about participation, safety, movement, paint, sensory activities, our community standards, and other important details about your visit.
By booking a Wicked Rae’s experience, you agree to the Booking & Participation Policy and the applicable terms of participation described on this site.
Please take a few minutes to read through everything before you visit.
Start HERE
Community Guidelines
How we treat the space, ourselves, and one another.
[Read Our Community Guidelines →]
Read our Guest Handbook
What to expect, what to wear, what to bring, safety equipment, movement, paint, sensory experiences, and more.
[Read the Participant Guide →]
Booking & Participation Policy
The policies that apply to your reservation, including payment, rescheduling, participation, safety, conduct, artwork, and cancellations are found on our booking page.
Experiential
Art
Wicked Rae’s provides the environment, instruction, materials, and guidance for each experience. Every work of art is created through the individual participant’s own movements, decisions, and creative expression.
Because our experiences are intentionally interactive and process-based, participants understand that:
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Every artwork is unique.
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Artistic outcomes will vary from person to person
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Paint colors may blend unexpectedly.
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Splatter patterns, textures, and compositions are inherently unpredictable.
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No specific artistic result is promised or guaranteed.
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Satisfaction with a finished artwork is subjective and is not grounds for a refund, replacement, credit, chargeback, or compensation.
The value of the Wicked Rae’s experience is the creative process itself - not a guaranteed artistic outcome.
Booking, Payment +
Refund Policy
By booking a Wicked Rae’s experience, you acknowledge the following policies:
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Every participant entering the splatter room must purchase their own session or package unless otherwise stated for a specific promotion or event.
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Children 9 years old and younger must have a participating adult inside the splatter room for the entire experience. The accompanying adult must have purchased their own package.
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Full payment is required to reserve a session.
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All sales are final.
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No refunds are issued.
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Sessions expire 60 days after purchase unless otherwise stated in writing.
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Rescheduling requests are subject to the policies and fees communicated at the time of booking.
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All participants are expected to follow Wicked Rae’s safety requirements and staff instructions.
Participation Requirements
for Minors
For the safety of all guests:
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Participants under 18 must have a parent or legal guardian responsible for their participation.
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Parents and guardians remain responsible for the supervision, conduct, and safety of their minor children at all times.
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Children 9 years old and younger must have a participating adult inside the splatter room for the entire experience. The accompanying adult must have purchased their own package.
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Parents and guardians are responsible for ensuring that minors understand and follow our Community Guidelines and staff instructions.
Safety + Right to Refuse Service
Safety is a BIG deal here.
Wicked Rae’s reserves the right to refuse participation or immediately end a participant’s session, without refund, when necessary to protect the safety, property, or experience of our guests and team.
This may include situations where a participant:
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Fails to follow staff instructions.
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Refuses required safety equipment.
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Engages in unsafe conduct or horseplay.
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Intentionally damages studio property.
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Harasses, threatens, intimidates, or behaves aggressively toward staff or other guests.
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Uses discriminatory, hateful, or abusive language or behavior.
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Appears intoxicated or impaired.
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Violates our Community Guidelines.
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Attempts to enter restricted areas without permission.
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Arrives with unpaid or unregistered participants.
This expectation applies to interactions before, during, and after a reservation, including communications by phone, email, text message, social media, or in person.